SINOHON warranty terms

These SINOHON warranty terms explain the electric bike warranty coverage, exclusions, support process, and after-sales service details.

Two-Year Warranty SINOHON Store

Coverage:Our two-year warranty applies to e-bikes purchased directly through the SINOHON Store and provides protection against manufacturing defects. This warranty is non-transferable and applies exclusively to the original purchaser and the original product. Please note that accessories provided free of charge are not covered by this warranty.

Warranty Registration:The warranty is activated automatically as soon as the original purchaser receives the product from our official website. This warranty applies exclusively to the original owner and the purchased product.

Duration and Restrictions

  • The warranty begins on the date of purchase.
  • It does not apply to e-bikes purchased from unauthorized dealers.
  • To make a warranty claim, you must provide valid proof of purchase or an order number, including your name, address, and order details.

Important Notes

  • E-bikes must not be sold to minors under 18 years old. Minors must be supervised by a parent or legal guardian when riding.
  • Stolen bikes are not covered by the warranty. We strongly recommend using a high-quality lock to secure your e-bike.

Covered Products and Defective Parts SINOHON will repair or replace, at its sole discretion, the original equipment and non-consumable parts that are deemed defective within two (2) years from the date of purchase.

1.1 Battery Warranty

  • Shengmilo batteries come with a one-year warranty.
  • Defective batteries will be repaired or replaced free of charge during the first year.
  • Only SINOHON is authorized to assess and confirm battery defects.

Warranty Exclusions This warranty does not cover the following:

  • Normal wear and tear: Consumable parts that require regular maintenance, including but not limited to: tires, inner tubes, brake pads, cables, grips, chains, spokes, lights, pedals, cranks, and saddles. Note: the motor and display are covered by the 1-year warranty for electrical components.
  • Accidents and misuse: Damage caused by accidents, misuse such as stunts, jumps, or racing, or improper storage. Exposure to liquids, chemicals, moisture, extreme mud, or excessive mechanical stress.
  • Cosmetic damage: Scratches, dents, and other visual defects, unless they were caused directly by Shengmilo during production.
  • Altered identification: Products whose serial numbers or barcodes have been erased, removed, or altered.
  • Unauthorized accessories: Damage caused by the installation of accessories or components not approved by SINOHON.
  • External factors: Damage caused by collisions, fire, flooding, storms, theft, or issues with the household power supply.

Specific Battery Exclusions This warranty does not cover:

  • Damage caused by using an unsuitable charger.
  • Misuse of the charger.
  • Signs of tampering, opening, or physical damage to the battery. de manipulación, apertura o daños físicos en la batería.

Frame Warranty SINOHON e-bike frames are covered by a two-year replacement warranty. This warranty only includes frame replacement and excludes labor costs associated with transferring components from the old frame to the new one. Shengmilo reserves the right to use replacement frames that may have slight scratches or dents. If a frame is not in stock, we will replace it with a compatible alternative.Exclusions for frame issues:

  • Corrosion or rust.
  • Fading, scratches, or impact marks on the paint.
  • Structural damage caused by impacts or falls.
  • Irreversible modifications, such as drilling, cutting, or welding.

Electrical Component Warranty

  • Covered for one (1) year: Motor, controller, battery, charger, throttle, pedal assist sensor (PAS), and display panel.
  • Exclusions:
    • Damage caused by accidents, improper or abnormal use, such as stunts or racing.
    • Cosmetic damage not caused by SINOHON.
    • Damage caused by unauthorized accessories or incorrect assembly by the customer.
    • External factors such as collisions, fire, and power fluctuations..

Warranty Claims — How to Submit a Claim To make a warranty claim, please contact us at support@sinohon-bike.com with your proof of purchase and clear photos/videos of the issue. We may provide troubleshooting steps before processing a claim.

  • Defective displays, batteries, motors, and controllers may be replaced within the warranty period.
  • Customers are responsible for shipping costs associated with warranty claims.
  • Important note: SINOHON will provide warranty-covered replacement parts free of charge, excluding shipping costs. No labor costs will be reimbursed for unauthorized installations performed by external repair shops.

Shipping Damage If accessories are scratched or lost during transportation, no replacement or compensation will be provided. In the case of significant damage that affects the functionality of the bike, such as a bent frame, please contact us within seven (7) days after delivery with photos/videos at support@sinohon-bike.com.Not covered:

  • Minor damage to the outer packaging.
  • Light scratches or small paint chips.
  • Parts that are bent but still fully functional due to transportation.
  • Normal wear and tear of components.

How to Get Support

If your e-bike has any issues during the warranty period, please visit our [Contact] page for support. Please make sure to provide proof of purchase and photos/videos so that we can assess the issue.

More Information

  • Learn more about our [Shipping and Delivery]
  • Learn more about our [Return and Refund Policy]