Frequently Asked Questions (FAQ)
Quick answers to the most common questions about products, shipping, and warranties.
WARRANTY PROGRAM
A: Notice to all customers: All taxes and customs duties have already been paid. You only pay the amount shown at checkout. There are no hidden costs.
A: We pack products immediately after receiving the order. This means that the order can no longer be changed once the status has changed to “Order Processing.” This includes changing the shipping method, payment method, delivery address, item color or quantity, or applying a discount code.
A: If you do not accept the package or refuse to sign for it when it arrives at your address, it will be returned to one of our warehouses. Please note that the return shipping costs will be your responsibility. For more information about our return policies, please visit the “Return and Refund Policy” page or contact us by email at support@sinohon-bike.com.
A: Please complete the payment within the time period indicated on the checkout page after placing your order. Otherwise, the order will be automatically cancelled.
A: To learn more about us and stay up to date with our latest products, news, and riding tips specifically for the Spanish market, follow Shengmilo on YouTube, TikTok, and X, formerly Twitter. You can also subscribe to our YouTube channel to receive the latest updates, product demonstrations, and much more directly from us!